Frequently asked questions

Create a normal TrueMotor account, then contact us with your business details. After approval, we link your account to your business name and support contact details. Approval does not add balance or automatically change your prices.

Yes. When signed in to an approved dealer account, eligible free and paid PDF reports use your approved business details automatically. The QR code and report code open the shared online copy. Contact us to correct your business details; updated details can also appear on existing online copies. Free checks remain clearly identified as free checks and do not include the paid vehicle-history checks.

Use the report-code box on the TrueMotor homepage or select View a report. No buyer account is required. A code opens the stored report, rather than running a fresh check. A normal TrueMotor homepage QR code does not provide access to a specific report.

Receiving a shared report does not automatically transfer guarantee rights. Any eligibility depends on the purchaser and the Experian Data Guarantee terms. Free vehicle checks do not include that guarantee.

TrueMotor helps UK car buyers understand a vehicle before they buy. You can use a registration number to run a free vehicle check and, where available, purchase a more detailed Full Buyer Report.

The free check is designed to show useful vehicle and MOT information, such as make, model, fuel type, MOT status, MOT history, recorded mileages and MOT advisories. The exact information available can vary by vehicle and data source. See our guide to MOT history for help reading it.

Enter the UK registration number exactly as it appears on the vehicle’s number plate, then select the free check button. You do not need to create an account to run a basic check.

We take care to use reliable sources, but vehicle records can be delayed, incomplete or contain errors. Always inspect the vehicle, view its documents and speak to the seller before you buy.

The checkout explains what is included and the total price before you pay. The Full Buyer Report can include additional vehicle-history checks where returned by the approved data provider, such as finance, stolen-vehicle, insurance-condition, identity, keeper, colour, plate-history, salvage and previous-search information.

No. A report is an important part of checking a car, but it does not replace viewing it, comparing it with the V5C, taking a test drive or arranging an independent inspection. Start with our used-car viewing checklist.

You can buy discounted TrueMotor report balance as a one-off purchase. For example, you may pay £44.99 and receive £50.00 to spend on eligible reports. You can then choose the report type that suits you, at the price shown before you request it. Report balance is not a subscription and is not cash.

Yes. Each top-up expires 18 months after purchase. We show the next expiry date in your TrueMotor account and use the balance with the nearest expiry first. Report balance is personal to you and cannot be transferred, resold or withdrawn as cash.

No. A Full Buyer Report is a one-off payment. Report-balance offers are also one-off purchases. There are no recurring monthly charges unless a checkout page clearly says otherwise.

Reports are digital content. Before an individual report is generated, we ask you to confirm immediate supply. Once it has been supplied, your cancellation right for that report may be lost. This does not affect your rights if a report is unavailable, faulty or not as described. If you have a question about unused report balance, contact us before using it.

No account is needed for a basic vehicle check or for a single report bought directly. You need an account to buy or use report balance, and creating one lets you save eligible reports and return to them later.

Where Google sign-in is available, you can choose it instead of creating a password. We only receive the basic information needed to create and secure your TrueMotor account.

A warning can appear if recorded MOT mileage appears lower than an earlier reading. This can sometimes be a data-entry issue, but you should ask the seller for an explanation and supporting evidence. Read what a mileage discrepancy can mean.

Do not ignore it. Ask the seller for evidence, such as written finance settlement confirmation or repair documents, and consider an independent inspection. Read about outstanding finance and write-off records.

No. TrueMotor is an online information service and does not replace a professional mechanical inspection, test drive or independent vehicle check.

Email us at hello@truemotor.co.uk or message us on WhatsApp: +44 7404 307555.

Yes. An approved dealer may provide a completed report or free vehicle check as part of selling a vehicle. It is still an information snapshot, not a warranty, mechanical inspection or guarantee. You should inspect the vehicle, check its documents and make your own decision.

A dealer PDF may include a QR code and a report code. Scan the QR code, or visit View a report and enter the code, to open a read-only online copy. Treat both like a link to the report: anyone you give them to may be able to view it.

Dealer-shared copies are normally available for up to 12 months from the date they are created. They can be removed earlier where necessary for security, legal, data-quality or misuse reasons. The online copy is a snapshot and does not automatically update.