Terms & Conditions

1. Who we are and these terms

These Terms and Conditions apply to your use of the TrueMotor website, free vehicle checks, paid vehicle reports, report-balance offers and TrueMotor Guides. By using TrueMotor or placing an order, you agree to these terms.

TrueMotor is the trading name of Sheldon Simons, of 15 Elmcroft Crescent, London, NW11 9TB. Contact us at hello@truemotor.co.uk or on WhatsApp at +44 7404 307555.

2. Our service

TrueMotor provides vehicle information and car-buying guidance for UK consumers. We may also provide an agreed dealer arrangement for UK motor traders. The free check and each paid report will describe the information included before you use or buy it. The available information can vary by vehicle and data source.

TrueMotor is an information service. It is not a vehicle inspection, mechanical assessment, insurance product, warranty, finance advice or a guarantee of a vehicle’s condition, history, safety, legal status or value. You remain responsible for inspecting the vehicle, checking its documents, asking the seller questions and making your own buying decision.

3. Vehicle information and data sources

We use information from third-party data providers and official sources, where available. This can include DVSA MOT information, DVLA vehicle information and, where a report says so, Experian vehicle-history information supplied through One Auto API.

Information can be delayed, incomplete, inaccurate or unavailable. We present it to help you investigate a vehicle, not as the only check before purchase. Reports containing Experian data will identify the relevant data as “Data provided by Experian”. If more than one provider supplies information, the attribution will be shown against the relevant section where appropriate.

4. Orders, prices and report balance

The checkout shows the report or report-balance offer, total price, accepted payment methods and the information included before you place an order. Prices are in pounds sterling and are one-off payments, not subscriptions, unless we clearly say otherwise.

A report-balance offer adds the stated pound value to your TrueMotor account. For example, an offer may let you pay £44.99 to receive £50.00 of report balance. You can use that balance towards any eligible TrueMotor report at the price shown before you request it. Each top-up expires 18 months after purchase and the expiry date is shown in your account.

Consumer report balance is personal to the account holder. It is not cash, cannot be withdrawn, transferred, resold or exchanged for money, and may only be used to obtain eligible TrueMotor reports. A report is for your own vehicle-buying decision and must not be copied, resold or used for commercial data harvesting.

A dealer arrangement is available only where we have agreed it with the relevant business. Its agreed business report balance may be used by that dealer to obtain eligible reports for its stock and to provide completed reports to buyers as part of a vehicle sale. It does not allow the dealer to sell access to TrueMotor, alter a report, remove data-provider attribution or use the service for data harvesting. If a report cannot be supplied, is unavailable or is materially not as described, contact us with your order details so we can investigate and provide an appropriate remedy.

5. Digital content and cancellation rights

A vehicle report is digital content. A Full Buyer Report is supplied when it is generated for a vehicle. When you request immediate supply of a report, you expressly ask us to start supplying the digital content before the end of the usual 14-day cancellation period and acknowledge that your right to cancel that report may be lost once supply begins.

The checkout requires acceptance of these terms. When you use report balance, we will ask you to confirm the immediate supply request before generating a report. Your statutory rights are not affected where digital content is faulty, unavailable or not as described.

6. Experian Data Guarantee

Our eligible TrueMotor Full Buyer Report includes an Experian Data Guarantee of up to £10,000. The guarantee is provided by Experian, not TrueMotor.

To be eligible, the vehicle-history check must be purchased before you buy the vehicle. The guarantee applies to the purchaser of the report, subject to the full eligibility criteria, exclusions and limits in the Experian Data Guarantee Terms and Conditions. Please read those terms before purchasing.

Any claim under the Experian Data Guarantee must be made directly to Experian and will be handled by Experian under its terms. TrueMotor does not assess, approve, settle or pay guarantee claims. The guarantee does not replace your responsibility to inspect the vehicle and carry out appropriate checks before buying.

7. Acceptable use

You must not misuse the website; attempt to access systems or data that do not belong to you; interfere with the service; use automated tools to make excessive requests; copy, resell or redistribute our content or vehicle-check results without permission; or use the service for unlawful, fraudulent or commercial data-harvesting purposes. An approved dealer may provide a completed report to its vehicle buyer as part of a sale, as described in its agreed dealer arrangement.

8. Intellectual property

TrueMotor’s branding, website content, guide design and our analysis belong to us or our licensors. We give you a personal, non-transferable right to use the service for your own vehicle-buying decision. You may not reproduce, publish, sell or commercially exploit it without our written permission.

9. Our responsibility

We take reasonable care in presenting information, but we do not guarantee that third-party or official data is complete, current or error-free. We are not responsible for a vehicle purchase decision made using TrueMotor information alone. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence. Subject to that, we are not responsible for indirect or consequential losses or loss of profit.

10. Privacy

Our Privacy Policy explains how we handle personal information.

Dealer approval and business details

A dealer must create a TrueMotor account and obtain approval before using dealer branding and sharing features. We link the approved account to the business details supplied to us. The dealer must have authority to use those details, keep them accurate and tell us promptly about changes. Approval does not endorse the dealer or its vehicles. Approval alone does not add report balance or change prices; any separate pricing must be agreed with us.

Approved dealer reports may automatically display the business name and contact details alongside TrueMotor and data-provider attribution. The dealer must not change report findings, imply that a free check contains paid checks, or suggest that a report is a warranty. Our permission for approved dealer handovers also applies to section 8. Giving a buyer a copy does not automatically transfer the Experian Data Guarantee: eligibility remains subject to Experian’s own terms.

11. Access to reports and accounts

A paid report bought without an account is available from its purchase link for 90 days after it is completed. If you create an account and save an eligible report, it can be accessed in My Reports for up to three years after purchase. Report access may end earlier where we are required to do so by law or to protect the service from misuse. These access periods do not limit any rights you may have by law.

12. Dealer-shared reports and access codes

Where an approved dealer chooses to provide a completed TrueMotor report or free vehicle check to a buyer, the PDF may contain a QR code and a report code. Either can open a read-only online copy of that specific report or check. Anyone who has the QR code, report code or web link may be able to view that copy, so dealers should share it only with the intended buyer and should not include unnecessary personal information in it.

Dealer-shared online copies are normally available for up to 12 months from creation. We may withdraw or disable access where necessary to correct an error, comply with law, protect data, prevent misuse or end an agreed dealer arrangement. The online copy is a snapshot; it does not update automatically after it is created.

13. Questions and complaints

If you have a question or complaint about a report, report balance or payment, contact us at hello@truemotor.co.uk with the registration and your order details. We will investigate concerns about unavailable, faulty or materially inaccurate digital content in line with your legal rights.

14. Changes and availability

We may update, improve, suspend or withdraw parts of the service, including data sources, where reasonably necessary. Updates apply to future purchases; they do not retrospectively remove rights attached to an existing purchase. The latest version appears here with its update date.

15. Law and disputes

These terms are governed by the law of England and Wales. Courts in England and Wales will have jurisdiction, unless consumer law gives you the right to bring a claim elsewhere in the UK.